Privacy Policy

Hermes Management Limited (Registration Number 120220043342), trading as CadTrades, and located at Plot 22859b Off Lake Road, Ibex Hill, Lusaka, Zambia ("we", "us", "our"), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read it carefully.

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: first name, last name, username or similar identifier.
• Contact Data: email address and postal address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: information about how you use our website and services.
• Marketing and Communications Data: your preferences in receiving marketing from us.

2. How We Collect Your Information

• Direct interactions: when you fill in forms, register an account, or contact us.
• Automated technologies: as you interact with our site, we may automatically collect Technical Data using cookies, server logs, and similar technologies.
• Third parties: analytics providers, advertising networks, and search information providers.

3. How We Use Your Information

We use your personal data to:

• Register you as a user and manage your account.
• Deliver the educational services and courses you have purchased or enrolled in.
• Process and manage payments.
• Send you service-related communications (e.g., course updates, receipts).
• Improve and personalise our website and services.
• Comply with legal obligations.

4. Disclosure of Your Information

We do not sell your personal data. We may share it with:

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers such as lawyers, accountants, and auditors.
• Regulators and authorities where required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. In general, we retain account data for no longer than 5 years after the end of our relationship with you.

6. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure of your personal data.
• Object to or request restriction of processing.
• Request transfer of your personal data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@cadtrades.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. For full details, please read our Cookie Policy.

8. Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: